{CUSTOMER REACTIVATION}
Win Back Dormant Borrowers
{PAYMENT REMINDERS}
Reduce Delinquency Before It Starts
{SOFT COLLECTIONS}
Recover missed payments faster
Overdue Payment & Extension Assistance Flow
This script is designed for outbound collection calls regarding overdue accounts. The primary objective is to secure payment or guide the customer toward a same-day payment extension request through the customer portal.
Focus
Drive
Drive same-day resolution (payment or extension request).
Maintain
Maintain a professional but supportive tone when handling hardship
Reinforce
Reinforce urgency and contract obligations without aggressive pressure.
Offer
Offer a structured alternative instead of ending the call.
Guide
Guide the customer toward a clear next action before call closure.
Lead Qualification
This script is designed for outbound follow-up calls to web leads who expressed interest in credit card debt relief. The primary objective is to qualify the lead, assess financial situation and stress level, and determine eligibility for a debt settlement review before transferring the customer to a licensed specialist.
Focus
Qualify
Qualify the lead quickly but conversationally.
Identify
Identify financial stress and motivation triggers
Confirm
Confirm minimum financial viability for settlement programm.
Build
Build trust and reduce hesitation.
Drive
Drive conversion to live specialist transfer during the same call.
Credit Card Activation
& Utilization
This script is designed for outbound engagement calls to customers who have an active credit card but have not yet used it. The primary objective is to encourage first-time card usage by highlighting a time-sensitive promotional incentive and guiding the customer through activation or verification in the mobile app.
Focus
Increase
Increase first-time card utilization.
Reinforce
Reinforce awarness of limited-time incentive.
Create
Create soft urgency without pressure
Drive
Drive immediate app login or future activation
Keep
Keep tone friendly, supportive, and non-salesy.
Why HubTalk?
Compliance Monitoring
Every dialogue is searchable. Your compliance team sees and audits every complex conversation in real time.
On-Prem & Private Cloud
Deploy on AWS, Azure, or fully on-premise. Your data stays where regulators require it. EU calls route through EU infrastructure.
4% Error Rate ASR
Our proprietary speech recognition achieves 4% error rates—competitors average 15-25%. Better transcription means audit-ready records.
Omnichannel
Voice, chat, SMS, email, and messengers. One platform to maintain, one compliance framework for all customer touchpoints.
20+ Countries
Instant multilingual expansion across all your operating markets with localized voice agents.
60+ AI Models
Cloud, open-source, and proprietary LLM, ASR, and TTS models. Choose what works for your use case.
Works with your existing stack. No rip-and-replace required. API-first architecture connects to your CRM, telephony, and core systems via REST APIs, webhooks, and SIP trunks.
Day 1
Share Your Best Calls
Send us 100-150 call recordings and your top scripts. We'll design your AI agent to match tone, objection handling, compliance requirements.
Day 3
We Build & You Approve
In three days, your team tests the AI internally. Call it yourselves—refine scripts, adjust voice preference, perfect the handoff flow
Day 7
Pilot launch
Go live with 1,000 free conversations to validate ROI. We track contact rates, promise-to-pay rates, and compliance metrics together.
How quickly can we get started
Will customers know they’re talking to AI?
How do you handle compliance requirements?
What languages do you support?
How does your pricing work?
Can I integrate with my existing systems?